Shipping policy

SHIPPING POLICY

Last updated: August 3, 2026

We are committed to processing and shipping your orders as quickly as possible.

1. Processing times
All orders are processed within 24 to 72 business hours (excluding weekends and public holidays).

2. Delivery times
Estimated delivery times are 5 to 8 business days from the date of shipment.
These times may vary depending on the destination and the time of year (high volume, holidays, etc.).

3. Shipping costs
Shipping costs are displayed at checkout.
Free shipping is available on orders meeting the minimum purchase amount.

4. Order tracking
You will receive a tracking number via email once your order has shipped.

5. Delivery delays and issues
In the event of a delay or issue with your delivery, please contact us at: boutiquegenou@outlook.fr.

We cannot be held responsible for delays caused by carriers or exceptional circumstances.

6. Delivery address
Please verify the accuracy of your information before confirming your order. We are not responsible for packages sent to an incorrect address provided by the customer.

7. Lost or damaged packages
In the event of a lost or damaged package, please contact us promptly so we can find a suitable solution.

For any questions, please contact us at: boutiquegenou@outlook.fr.