Return and Refund Policy
Return and Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied, you can return the product. Find more information about our return policy below.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of receiving it . The product must be in the same condition in which you received it and must not have suffered any damage.
If the return is due to a customer error, the customer will be responsible for the shipping costs. The exact amount will depend on the carrier chosen. If, due to our error, the goods received are damaged or non-compliant, the customer will not be responsible for the shipping costs.
RETURN PROCEDURE
To return an item, please contact customer service to obtain the return address. Once you have the address, package the item securely in its original packaging and [include proof of purchase].
In some cases, return shipping is free. If you are returning an item and the reason for the return is not due to an error by curdleac.com , the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving the returned item and inspecting its condition, we will process the refund or exchange. Please allow at least 14 days from receipt of the item for the return or exchange to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.
EXCEPTIONS:
The following items cannot be returned or exchanged:
- perishable items
- intimate
- gift cards
- personalized item
- digital products
For defective or damaged products, please contact us using the details below to arrange a refund or replacement.
QUESTIONS
For any questions regarding our return policy, please contact us through our help center.
If the time to cancel the order is before the time of delivery and the time indicated on the website allows you to initiate the cancellation procedure, the order may be cancelled.
The store does not impose any limit on the number of days within which you can cancel an order. If the order has not yet been shipped, you can cancel it.
Once you place your order, we will process it within 2-3 days.
NOTE THAT
If the return is due to a consumer error, the consumer is responsible for the shipping costs. The exact amount depends on the carrier chosen.
If, for reasons attributable to us, the goods received are damaged or non-compliant, the consumer is not required to pay the shipping costs for this reason.
Sender's address: West Ring Road No. 18 Area A, Huayang Village, Mayong Town (next to Jietong Driving School) SHIBIDA supply chain yun053, Dongguan City, Guangdong Province, China